A follow up email is sent after your order is procesed with all send-in information needed including address needed to send in items. Follow up email generally takes a few hours to receive from our team. Please be sure to check your spam/promotional folder and set not to spam so you dont miss out on any important information.
Each signing has a send-in deadline date, so please make sure to mail your item(s) timely. Sending in an item to be autographed on time is solely the customers responsibility. Please remember to take weather, holidays, or busy shipping times into account when planning on shipping your items. Cut-off date is specified in each event description.
Every item MUST be labeled properly! Customer's name, address, order number etc should be labeled on the back of each item. The front of each item should be labeled where to sign, how to sign (based upon order placed), & color requested. This is solely the customer's responsibilty.
We are unable to give ETAs on return shipping dates as there are many variables such as the number of items that are being signed, other signings events ECCS is involved with, travel, authnetication etc. Rest assured that we ship as quickly as we can and please note that we are unable to guarantee items back by a specific date for things such as needing items for a gift, other signings, etc but we do ship as quickly as we can while insuring your items are packed well. Generally ECCS tries to start shipping within 2-3 weeks after a signing event. Emailing the day of, day after, or week of any signing event will not make an item ship any faster.
We always try our absolute best, however there are many circumstances that are out of our control. We cannot physically control someone else when they have a pen in hand. We also can not control pen malfunctions such as pens leaking, running out of ink mid signature, etc. We do bring multiples of each pen type to swap out pens as needed to ensure the best possible autograph and test each pen prior to being used for the signing. If you send in your pen and we notice it does not look good when we test it we will swap it out for the closest pen type available. Inscriptions are always st a signer/representatives discretion.
ECCS does not ever guarentee proof photos at any autograph event. If we are able to take any proof photos, they are a courtesy. No proof photo requests will be granted. Any proof photos we do take are always posted in our facebook group.
Signing event updates are regularly posted in the East Coast Collector's Service facebook group. There is also a signing update area on the website which is updated bi-weekly with shipping updates.