After your order is processed, you will receive a follow-up email within a few hours containing your send-in instructions and mailing address. Please check your spam or promotional folders and mark our emails as “Not Spam” so you don't miss important information. IMPORTANT: Always send your item to the address provided in your follow-up email. We use multiple addresses depending on the signing event, so an address used for a previous order may not be correct for your current signing. ECCS does not send individual notifications when send-in items arrive. Please use your carrier's tracking information to confirm delivery of your item.

Each signing has a specific send-in/order deadline. It is the customer’s responsibility to ensure all send-in items arrive by the posted deadline. Please allow adequate shipping time and consider possible delays due to weather, holidays, or peak shipping periods. Send-in deadlines are NOT signing dates. Deadlines are set in advance to allow our team sufficient time to receive, sort, organize, and prepare all items, as well as accommodate any necessary travel for the signing. The applicable send-in/order deadline is listed on each autograph signing event.

All send-in items MUST be properly labeled. The back of each item should include the customer’s name, address, and order number. The front should clearly indicate where to sign, how to sign (based on your order), and your requested autograph color. Properly labeling each send-in item is solely the customer’s responsibility.

We are unable to give ETAs on return shipping dates as there are many variables such as the number of items that are being signed, other signings events ECCS is involved with, travel, authentication etc. Rest assured that we ship as quickly as we possibly can and please note that we are unable to guarantee items back by a specific date for things such as needing items for a gift, other signings, etc but we do ship as quickly as we can while insuring your items are packed well. Generally, ECCS tries to start shipping within 2-3 weeks after a signing event. Shipping notifications, with tracking, are sent when an item is ready to ship. No tracking will be sent if items included a pre-paid label/SASE. Important to remember, send in deadlines are not signing dates. They are dates to allow us the time to sort and prepare for signing events, travel, etc. Emailing the day of, day after, or week of any signing event will absolutely not make an item ship any faster and will not be answered.

Website caculates shipping/handling costs based upon weight of a single item. In some cases, website can adjust for combined shipping/handling. Generally, it is not always able to (multiple 8x10s etc). ECCS will make automatically make adjustments, including refunds for any excessive fees to return shipping/handling fees charged at time of return shipping of items after completion of signing events, if we feel it is warrented. ECCS will also reach out to customers if website did not charge enough based upon weight/size of items sent in. Customer should not choose pre-paid return label option/SASE unless they are planning to send a pre-paid label and proper packaging material that can be reused. ECCS does not keep track of tracking for customer supplied return label/SASEs.

We always try our absolute best, however there are many circumstances that are out of our control. We cannot physically control someone else when they have a pen in hand. We also can not control pen malfunctions such as pens leaking, running out of ink mid signature, etc. We do bring multiples of each pen type to swap out pens as needed to ensure the best possible autograph and test each pen prior to being used for the signing. If you send in your pen and we notice it does not look good when we test it we will swap it out for the closest pen type available. Inscriptions are always at a signers/representatives discretion.

ECCS does not ever guarentee proof photos at any autograph event. If we are able to take any proof photos, they are a courtesy. No proof photo requests will be granted. Any proof photos we do take are always posted in our facebook group.

It can take up to 6-8 weeks after an item is authenticated for authentication companies to enter and update their database. PSA encapsulation submissions are once per month and can take 6-8 weeks for turn around time after submission. Please be patient during these processes.

Authentication company choice is based on which will be available at ECCS signing event or after event. Customers can not choose which authentication they would prefer to use, but ECCS only uses the 3 major authenication companies.

You absolutely can have multiple signers autograph the same item, weather it be either a send in item or an ECCS purchased/supplied item. If your item is a send in item, please choose a send in option using the appropriate drop down menu selections for your type of item for each signer and make sure you tell ECCS in customer comments in checkout who will be autographing the same item. Please label for each signer appropriately. If your item is an ECCS purchased/supplied item, one of the signers would be an ECCS item, making appropriate selections on drop down menu (i.e. photo size etc) and the other signer would be a send in item of same size type item. Please tell us in customer comments that both signers wil autograph the same item.

Signing event updates are regularly posted in the East Coast Collector's Service facebook group. There is also a signing update area on the website which is updated bi-weekly with shipping updates.