1. Orders and Acceptance

All orders are subject to product availability, payment authorization and acceptance by ECCS. Customers are responsible for reviewing the product description, selected options, quantities, spelling, send-in deadline, shipping method and order information before completing checkout.

ECCS may decline or cancel an order when necessary, including for suspected fraud, payment failure, listing or pricing errors, inventory errors, signer or event restrictions, objectionable items or requests, or circumstances that make fulfillment impractical or unlawful. If ECCS cancels an order that has not been fulfilled, ECCS will issue the appropriate refund for the canceled product or service.

Product photographs may show representative items. Minor differences in color, packaging, signature appearance, placement or other details may occur unless the listing expressly identifies the exact item being sold.

2. Pre-Order Autograph Signings

All pre-order autograph signing purchases are final and cannot be canceled, returned or exchanged. ECCS commits funds, reserves signing capacity and submits paid quantities to signers, agents, promoters and event organizers based on customer orders.

The only time ECCS issues a refund for a pre-order signing is when the signing event is canceled. A signing that is postponed, rescheduled, relocated or delayed is not considered canceled. ECCS will make reasonable efforts to provide updates and complete the order when the signing occurs.

If a signing is canceled and cannot be completed, ECCS will refund the canceled autograph service. Completed services, return shipping and any legally permissible nonrefundable charges may be excluded when applicable. Customer-owned send-in items will be returned using the shipping arrangements associated with the order.

Signing dates are controlled by the signer, representative, promoter or event and may change without advance notice. Estimated completion and return dates are not guarantees.

3. Send-In Deadlines and Customer Responsibility

A send-in deadline is not the signing date. It is the date by which ECCS must receive the customer’s item so it can be identified, inventoried, organized, prepared and transported for the signing.

The customer is solely responsible for mailing the correct item early enough to arrive by the published deadline. Customers should account for carrier delays, weather, holidays and high-volume shipping periods. Tracking and appropriate insurance are strongly recommended when sending an item to ECCS.

No refund is issued when a customer does not send an item, sends the wrong item or allows the item to arrive after the deadline. ECCS does not guarantee that a late item can be added to a signing. Additional costs caused by a late, oversized, overweight, incorrectly routed or improperly prepared shipment are the customer’s responsibility.

Use only the mailing address supplied in the follow-up email for the current order. Different signings may use different receiving locations; an address from an earlier order, website message or shipping label may be incorrect.

4. Required Labeling for Customer Items

Every customer-owned item must be clearly labeled on both the front and back of the item itself—never only on a top loader, sleeve, holder, protector or other removable packaging.

• Front label: State only where the item should be signed, how it should be signed and the requested ink color. Instructions must be brief and easy to read. Do not add personal messages or excessive directions.
• Back label: Include the customer’s full name, ECCS order number, phone number and signer’s name.

Both labels are required so an item remains identifiable if a note becomes detached. The customer is responsible for accurate labeling and secure packaging. Missing, unclear or conflicting labels may delay processing, prevent an item from being included in a signing or limit ECCS’s ability to follow a request.

5. Signatures, Colors, Placement, Inscriptions and Add-Ons

ECCS will make reasonable efforts to communicate and fulfill properly ordered requests. However, the signer and the signer’s representatives retain control over how an autograph is completed. Unless a listing expressly states otherwise, requests involving pen type, ink color, signature size, signature placement, personalization, character name, quote, inscription wording or authentication-sticker placement are not guaranteed.

A signer may decline, shorten, change or omit a request. Event organizers and authentication providers may also impose mandatory rules that override customer preferences. ECCS may refuse wording, images or items that a signer, representative, promoter or ECCS considers inappropriate or outside the scope of the signing.

If a separately priced inscription or add-on is not completed, ECCS will review the order and refund the amount paid for that uncompleted service when appropriate. The completed autograph remains final sale and is not refundable solely because a non-guaranteed request was changed or not followed.

6. Proof Photos and Signing Documentation

ECCS does not offer or guarantee proof photographs for any signing event. Any photographs taken or shared by ECCS are provided solely as a courtesy. Courtesy photographs may not show every item, signer, customer order or moment of a signing.

A courtesy photograph is not part of the purchased autograph service, has no cash value and is not required for an order to be considered complete. The absence of an individual photograph does not mean that an autograph was not obtained through the stated signing.

7. Changes After an Item Is Received

ECCS may attempt to accommodate a requested order change before an item is processed or packed, but changes are not guaranteed. Once an item has been checked in, sorted, prepared, packed, transported or submitted for a signing, a change may no longer be possible.

Customers should not send replacement instructions through social media or assume that a message changes an existing order. Any requested change must be confirmed by ECCS in writing before it becomes part of the order.

8. Assumption of Risk for Send-In Items

Autograph signings require customer items to be unpacked, identified, handled, transported, staged and physically signed. By submitting an item, the customer accepts the ordinary risks associated with that process.

Those risks may include ink skips, fading, bleeding, pooling, smearing, feathering or poor adhesion; fingerprints; surface reactions; scratches, creases, tears or dents; placement variations; spelling variations; inscription changes; contact with other items; and accidental damage caused while the signer or signing personnel handle the item.

ECCS will use reasonable care, but it cannot guarantee how a marker, paint pen or other writing instrument will react with every material, coating, finish or previously signed surface. The customer is responsible for choosing an appropriate item and for disclosing unusual, fragile or high-value characteristics before shipment.

9. Authentication Services

ECCS does not issue an ECCS certificate of authenticity, ECCS COA or ECCS authentication certificate. Any authentication offered through an ECCS order is performed and issued by an independent third-party authentication company.

Third-party authentication is included only when expressly stated in the listing or when the customer selects and purchases an available authentication option. The available authentication company may be determined by the signer, event, representative or service offered for that signing.

Third-party authentication companies control their own processing times, certification decisions, hologram placement, grading standards, database entries and online updates. Authentication may extend the time needed to complete and return an order.

ECCS does not control or guarantee a third-party authentication company’s determination. Third-party authentication is not an appraisal and does not guarantee an item’s present or future market value.

10. In-Stock Inventory Returns

Eligible in-stock inventory items may be returned if the customer contacts ECCS within seven calendar days of confirmed delivery. The customer must receive return instructions before mailing the product back.

The item must be returned in the same condition in which it was delivered, together with all third-party authentication materials, holograms, original packaging and included components. An item that has been altered, damaged after delivery, personalized, opened in a manner that reduces its value, or separated from its accompanying documentation is not eligible for return.

Original shipping and handling charges are not refundable. The customer is responsible for return shipping unless ECCS sent the wrong item or the item arrived damaged because of an ECCS fulfillment error. ECCS does not offer exchanges. An approved return is refunded after the item is received and inspected.

Pre-order signings, send-in services, personalized products, custom products, wholesale orders and products marked final sale are not eligible for return.

11. Damaged, Incorrect, Lost or Misdelivered Shipments

If an ECCS shipment arrives damaged or contains the wrong item, contact ECCS promptly and within seven calendar days of delivery. Keep the item, shipping carton, label and all packing materials. Photographs and carrier inspection may be required to support a claim.

When ECCS confirms a fulfillment error, ECCS will provide appropriate instructions and may replace the item, correct the order or issue an approved refund depending on availability and the circumstances.

Risk during shipment to ECCS remains with the sender. Customers should use tracking, secure packaging and insurance appropriate to the item’s value. Claims involving carrier loss or damage are governed by the carrier’s rules, documentation requirements, coverage limits and filing deadlines. ECCS will provide reasonable assistance with a claim for an outbound ECCS shipment but cannot guarantee a carrier’s approval or payment.

12. Shipping, Handling and Delivery

Shipping and handling charges are calculated by weight under the shipping rules configured in the ECCS BigCommerce store. Available methods and charges are displayed during checkout. Charges may account for packaging, dimensional weight, insurance, destination and carrier requirements.

If the actual size, weight, declared value or required number of packages differs materially from the information used at checkout, the customer may be responsible for the additional shipping, handling or insurance cost before the order is returned.

Delivery and completion estimates are estimates only. Delays may result from signer schedules, event changes, authentication, carrier conditions, weather, holidays, customs, order volume or events outside ECCS’s reasonable control.

A package returned because of an incomplete or incorrect address, refusal, missed delivery, unpaid charge or other customer-related reason may require additional payment before it is shipped again.

13. International Orders

International customers are responsible for customs duties, import taxes, tariffs, brokerage fees, VAT and other charges imposed by the destination country, carrier or customs authority. These amounts are not included unless expressly collected at checkout.

ECCS cannot declare a shipment as a gift, misstate its contents or report an inaccurate value. Charges assessed against ECCS because of an incoming customer shipment must be paid by the customer before the item is signed or returned.

International delivery times may vary, and some products, carriers or services may be unavailable for certain destinations.

14. Convention and Third-Party Consignment Services

The base ECCS consignment service fee is $25 for small flat items. Larger, heavier, unusually shaped, fragile or higher-handling items may require a higher service fee. Autograph, inscription, authentication, admission, shipping, insurance and other event-related charges are separate unless expressly included in the listing or written quote.

Prices quoted for convention or third-party signing services may be based on announced information and are subject to changes imposed by the signer, representative, promoter or venue. If the actual price or required fee increases, ECCS may request the difference before completing or returning the order. When appropriate, an overpayment may be adjusted or refunded.

ECCS cannot guarantee real-time contact with a customer during a convention or active signing. Customers must provide complete instructions in advance. Unpaid balances may delay service or return shipment.

15. Refund Processing

Approved refunds are normally issued to the original payment method. The time required for a refund to appear depends on ECCS review, the payment processor and the customer’s financial institution.

Shipping, handling, completed services, customer-incurred charges and legally permissible nonrefundable processing costs are excluded when applicable. If the original payment method cannot accept a refund, ECCS will communicate an appropriate available alternative.

16. Website Information and Policy Updates

ECCS makes reasonable efforts to keep product, event and policy information accurate. Typographical errors, technical errors and third-party schedule changes may occur. ECCS may correct an error and will contact an affected customer when a material change impacts an accepted order.

ECCS may update these Terms and Conditions from time to time. The version posted when an order is placed generally governs that order, except when a change is required by law or mutually agreed in writing.

17. Contact ECCS

Questions about an order, return, signing or these terms should be submitted through the ECCS Contact Us page. Include the customer’s full name, order number and a concise description of the issue so ECCS can locate the order efficiently.