A follow up email is sent after your order is processed by our team, with all send-in information needed including address needed to send in items. Follow up email generally takes a few hours to receive from our team. Please be sure to check your spam/promotional folder and set not to spam so you don't miss out on any important information. Be advised we do not reach out to customers to let them know their send in item has arrived. Customer should check their tracking to be informed whether their send in item has been delivered.